All you need to know about when your order will arrive
Our suppliers ship worldwide (normally)
Normally we ship worldwide but due to the Coronavirus Pandemic we don’t ship to these countries at this time:
- American Samoa
- Bosnia and Herzegovina
- Cayman islands
- Cook Islands
- Costa Rica
- Cuba, Curacao
- French Polynesia
- Guinea – Bissau
- New Caledonia
- Papua New Guinea
- Solomon Islands
- South Africa
- Sri Lanka
Our suppliers ship more than 3 million orders each year. To ensure we send your order as fast as possible, we route your orders to our fulfilment centres where we can fulfil and ship them in the quickest way. Our suppliers partner with these global carriers to give you the best shipping experience.
It takes 3-10 business days to fulfil an order, after which it’s shipped out. The shipping time depends on your location and the location of the fulfilment centre, but can be estimated as follows:
- USA: 5- 8 business days
- International: 10-20 business days
For orders shipped from Europe to a European destination, shipping can take between 5-10 business days after fulfilment. For orders shipped from our Europe location to non-EU regions, it can be between 10-20 business days.
Check out our FAQ for more info.
We also have a preference to use a local fulfilment centre in Cornwall for some of our products such as tShirts & hoodies destined for UK addresses. Therefore, fulfilment times will be the same, but the shipping times will be considerably shorter for domestic post on these items.
Map of Shipping Times after fulfilment
Lost in transit
Occasionally there may be packages lost in transit, in this instance all claims must be submitted as soon as you suspect your parcel is lost and no later than 2 weeks after the estimated delivery date. Any errors on our part will be covered at our expense.
Import duties and taxes charged to the customer for international postage
Please note that for international shipping we cannot be responsible for tax-duties and import fees. If you do get an unexpected import duty/tax to pay, unfortunately this is your responsibility. We do not give refunds for duties paid.
Import taxes are different in each country and we cannot be held responsible for them. In general we try to ship items from fulfilment centres which are as close as possible to the customer.
In using this site you agree to the above.