Privacy Policy

The way that our website collects and uses the data of its visitors

Information we gather

When you use our website we collect and store any information you enter or give us.

As a result of browsing our site we may collect location, internet and connection information. We also collect information on the type of browser used. We use Google Analytics, so by default we collect the internet protocol (IP) address used by your computer or phone. The type of information we gather through Google Analytics can be discovered here. People’s identities are not shown.
We also collect information to measure the length of time users spend per session on our website, and page interaction information. We do this to find out what products are more attractive than others so that we can constantly improve our product range.

While you visit our site, we’ll track:

  • Products you’ve added to the wishlist, and we’ll use this to show you and other users your favourite products, and to create targeted email campaigns.
  • We’ll keep track of the wishlists you create, and make them visible to the store’s staff.
  • We’ll also use cookies to keep track of wishlist contents while you’re browsing our site.
  • Other Wishlist details, such as date of product addition, name and privacy settings of your wishlists.

Our team members have access to this information to offer you better deals for the products you love.
When you purchase from us, we’ll ask you to provide information including your name, billing address, email address, phone number, payment details and optional account information like username and password.
We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

What we track, collect and store

We collect information about you during the checkout process on our store.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, to show you products you’ve recently viewed.
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.
  • We’ll also use cookies to keep track of basket contents while you’re browsing our site. (please see section on Cookies)

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access the above information.

Entering your Email Address

If you buy a product or sign-up to our mailing list then we will collect and store your email address and other personal identifiable information.
If you do not want us to store your email address on our mailing list, please contact us with your email address and we will remove it from our database.

If you make a purchase from this website we will collect personal information such as your email address, home address and delivery address as part of the functional working of our business.
Since we use PayPal this information is available through PayPal even when we remove that information from our own records and is outside of our control.

Your personal information which we collect as part of the process of running this website will be used only for the above reasons.

Account set up

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We also store order information like what was purchased, when it was purchased and where it should be sent, and Customer information like your name, email address, and billing and shipping information.

Legal requirements

We generally store information about you for as long as we need the information. I.e. until we are not legally required to continue to keep it and for Industry regulatory disclosure requirements. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping address.

Gravatar

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. For more information please see the Gravatar service Privacy Policy.
If you are using Gravatar then after approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Leaving Comments

We store comments or reviews, if you choose to leave them.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username).
Website administrators can also see and edit that information.

Read more on comments privacy.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Automated comments checking by 3rd Party operations

Visitor comments may be checked through an automated spam detection service.

Third Parties – what we share with others

We share information with third parties who help us provide our services and process your orders.

To process your order we use third party printers who will receive your delivery address as part of the order. This part of the process is unavoidable, and is required to ship your item. Your name, address and order details are also shared with shipping providers in order to ship or send your order.

User information is also shared with payment gateways (Example: PayPal). 

Why do we collect your personal information: We collect your personal information for the following purposes:

  • To operate our services
  • To give you ongoing customer assistance and support
  • To be able to contact you
  • To operate our mailing list – if you have signed up
    Statistical data collected
  • We also collect information to provide statistical data which is non-personal information which allows us to improve our services like web site design and range of products.
  • We also collect this information to comply with any applicable laws and regulations.

How your information is stored

We store necessary personal information on our computer and in our email as and when required to conduct our business and to comply with Industry regulatory disclosure requirements.
We view statistical information through a web application called Google Analytics.

Your information is also stored because you used this website to order your goods and that your information was then transferred to PayPal as part of the transaction in order to pay for your goods.

Storing personal data or sharing data with PayPal

We do not collect or store any information such as credit card numbers etc. as we accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, so your personal information, payment preferences, and all further details are all collected by PayPal as part of the order process. This includes information required to process or support the payment, such as the purchase total and billing information.

PayPal will collect and store information about you according to their Privacy Policy, therefore we store personal data and share personal data with PayPal.

Please see the PayPal Privacy Policy for more details.

Our means of communication

We will communicate with you through email and you can communicate with us through our contact form.

Once communication has been established we will happily phone you or give you our phone number in order to resolve any issues. We will store your phone number for further communication where applicable.

We will communicate with you over reviews that you have made on our products, comments you have made on our blog and we will send you information about new products, competitions and offers through our mailing list should you have signed up to it.

We will also contact you by email regarding your order or delivery information.

We will only contact you if it is necessary to process your order, unless you have signed up to our mailing list and wish to have offers, competitions and new product information sent to your email address.

Who on our team has access

Our team members have access to this information to help fulfil orders, process refunds and support you. Both Administrators and Shop Managers can access this information above.

Cookies and tracking tools

Our website tracks personal information through the use of cookies and although this information is not the type of information that will personally identify you and your browsing habits it will be used in order to allow us to improve our website usability, products that we offer, and the success of our advertising.
We also collect statistical information about engagement on our website. In other words, how long people have spent on our website, what they looked at and how they got there.

The above information is gathered using Google Analytics.

If you don’t want us to collect information about the above or to process any data about you anymore please contact us.

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year.
If you select “Remember Me”, your login will persist for two weeks. Do not do this if you are using a public computer – say, in an internet cafe. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.)

Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

reCAPTCHA – used to prevent Smam emails being sent through the site for nefarious means

We have implemented reCAPTCHA v3 on our site and your use of reCAPTCHA v3 (through using contact forms and sign-ups to the newsletter) is subject to the Google Privacy Policy and Terms of Use. reCAPTCHA is only used to fight spam and abuse on our site. reCAPTCHA is not used for any other purposes.

We agree to Google APIs Terms of Use, Google Terms of Use and to the Additional Terms below.

reCAPTCHA API works by collecting hardware and software information, such as device and application data, and sending this data to Google for analysis. The information collected in connection with your use of this website will be used for improving reCAPTCHA and for general security purposes. It will not be used for personalised advertising by Google. Pursuant to Section 3(d) of the Google APIs Terms of Service, we will provide any necessary notices or consents for the collection and sharing of this data with Google. For users in the European Union, we comply with the EU User Consent Policy.

Privacy policy updates

We reserve the right to modify and alter our privacy policy at any time. So it’s advised that you review it periodically to make sure that you still agree with our privacy policy. If we make any changes to our privacy policy on how we store and use your information we will notify you by email should you have provided it.

Further questions

If you have any issues and you would like to discuss regarding our Privacy policy, please do not hesitate to contact us.

Interpreting this policy

This policy shall be interpreted in the English language regardless of any translations made for any purpose.

Guaranteed to do our best

We don’t pass your information on to any other third party. Contact us if you have any concerns.

Contact Us

Agreement

In using this site you agree to the above.